Freelance Customer Care Representative

Company: NewJobMate

Location: Remote / Work from Anywhere

Job Type: Freelance / Part-time / Flexible Hours

About NewJobMate

NewJobMate is a dynamic online platform dedicated to connecting job seekers and employers with innovative tools and services. We pride ourselves on delivering exceptional customer experiences and support to our growing community.

Job Overview

We are seeking a friendly, proactive, and reliable Freelance Customer Care Representative to join our team. In this role, you will be the first point of contact for our users, providing timely and effective support via chat, email, and phone. Your goal is to ensure customer satisfaction by resolving inquiries, troubleshooting issues, and guiding users through our platform.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Provide clear, accurate information about NewJobMate’s services and features.
• Troubleshoot and resolve user issues or escalate them to the appropriate team.
• Document customer interactions and maintain detailed records in the CRM system.
• Follow up with customers to ensure their issues are fully resolved.
• Identify common customer pain points and provide feedback to improve service quality.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Work independently while collaborating with the team to meet customer care goals.

Requirements

• Proven experience in customer service or support roles (preferably remote/freelance).
• Excellent written and verbal communication skills in English.
• Strong problem-solving skills and ability to handle difficult situations calmly.
• Comfortable using chat, email, phone, and CRM tools.
• Self-motivated, organized, and able to manage time effectively.
• Reliable internet connection and a quiet workspace.
• Flexibility to work varied hours as needed.

Preferred Qualifications

• Experience in the job recruitment or online platform industry.
• Multilingual skills are a plus.
• Familiarity with customer support software (Zendesk, Freshdesk, etc.).

What We Offer

• Flexible freelance work with the ability to work remotely.
• Opportunity to be part of a growing, innovative company.
• Competitive pay based on experience and performance.
• Supportive team environment and ongoing training.